General information
Returns and Refunds
What should I do to return a product?
Once you receive your order, you can proceed with the return of your item as long as it is intact, unused (except for the first try-on) and still has the original label.
The item must be returned within 14 days from the date of receipt of the package. In the event that the return request is made more than 14 days after receipt of the order, BRCD21 reserves the right to refuse the exchange/refund request.
You can find the whole instructions on how to proceed with returns on the Replacements and Returns page at the bottom of the site.
If you have placed an order containing both pre-order and stock products, the procedure remains the same as the two types of products will be delivered with 2 different shipments at 2 different times.
Payment methods
Which payment methods are allowed?
To pay for your purchases you can use the secure transaction system PayPal™ . or pay by credit card: accepted cards are Visa, Mastercard, Maestro, Visa Electron, American Express.
You can also use the cash on delivery method of payment (NOTE: if you select this payment method, an additional charge of 7€ will be added to the order amount including shipping). This payment method is not available for overseas and during preorders.
You can use the "Pay in 3 installments" option of PayPal™. To access the service, you need to create a PayPal account and register a credit card or account in the name of an Italian resident: this way you will be able to split the expense by paying one-third of the fee upon purchase, a second installment after 30 days and a third after 60 days.
How do refunds work?
If you paid for your order by credit card/paypal the refund will automatically be made to the payment method used. The timeframe for the actual crediting of the amount to the chosen payment method, is variable and depends solely on the bank processing the transactions.
If you paid for your order by cash on delivery, we will process the credit back via bank transfer. The time for crediting back is 15 working days.